Customer Relations Manager

Location: Orpington Salary: £40,000-£45,000 per annum plus competitive commission structure Hours: 40 hours per week Want to take that next step in your care career and join an outstanding luxury care provider? We are looking to recruit a Customer Relations Manager with a solid background of building and maintaining strong relationships, who feels ready to become the first point of contact for existing and potential clients in this high-end service. Reporting to the Head of Sales and Marketing, your role will be to manage all enquiries for the service, either on-site or over the phone. You will market the home through various communication and advertising methods and using your excellent customer service and influencing skills, your aim will be to turn queries into completed sales, supporting the business to meet KPI’s and targets. Responsibilities: Working to build the Baycroft brand within the local community by networking with groups/agencies to generate referrals into the home Ensure that show suites and apartments are well maintained Following up with all enquiries and work closely with customers to ensure they are kept up to date with the progress of sale Ensuring that all information and reports necessary for the key stakeholders and the senior management team are produced and delivered in a timely manner Hold regular meetings with the Home Manager to review progress and discuss following weeks marketing and business development activities Work to create a positive and successful move in experience for new residents and their families What we can offer you: 28 days annual leave Pensions - One Housing is a sector-leader in the contributions we make to our colleagues’ pensions. Buying and selling annual leave - We know that getting the balance right between work and home life is a big part of supporting our colleagues’ wellbeing. Paid time off to volunteer in our communities. Season ticket loans A healthcare cashback plan - allowing you to claim back cash for you and your family’s routine healthcare. Colleague recognition scheme - we let you know when you’ve done a greatjob One Academy - our innovative, in-house learning and development offering, designed to support with your personal and professional development. Study leave - up to five days off per year to study toward a relevant qualification. Career break - after three years’ continuous service. Skills and experience: Previous experience as a Sales Manager or Customer Relations Manager within the care industry - preferably dealing with new developments. The ability to build trusted relationships with all stakeholders and clients. Strong negotiation and communication skills with the ability to influence people at all levels The ability to demonstrate clear passion for the brand and an understanding of the organisations core objectives Self-starter that is able to manage their own workload in order to maximise productivity and find creative new ways of working Computer and technology literate with the ability to update company databases with required information About us: Baycroft create luxury care homes and senior villages, designed to cater to the varying and individual needs of all our residents. Our aim is to develop homes and villages that you are proud to call home. We strive to create luxury homes in beautiful surroundings that offer the highest levels of care, service and flexibility. Part of the One Housing Group, Baycroft Homes are to the highest standards and are committed to delivering a service that is second to none. If you feel you have the skills and experience to excel in this position, please apply now to avoid missing out As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work. We welcome applications from everyone, regardless of their background