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SJC
,
Manchester, Greater Manchester
Financial Services Strategic Account Manager
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Job Type: Full-time |
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Salary: £37,000 per annum |
Overview
SJC Partners are currently handling the recruitment of a Strategic Account Manager for a highly entrepreneurial and fast paced Investment Business in the heart of Manchester to work closely with suppliers of the business and ensure they deliver optimum performance. More specifically, responsibilities will cover: Developing relationships with outsourced UK partners to ensure appropriate servicing solutions exist for all customers Optimising the customer experience, focusing on effective risk management to ensure fair outcomes for customers, taking responsibility for all customer communications made by outsourced servicing partners. Producing Operational KPI's Analysing performance trends, opportunities and shortfalls within the Partner Network to improve performance Preparing for (and presenting at) internal and external performance review meetings using performance metrics to hold key stakeholders accountable and drive improvements in performance. Negotiating commission rates with external Partner network Working closely with the strategy and analytics team to develop and implement strategies to enhance performance. Apply learning's from previous performance to inform and improve future strategies. To be successful in the role you will have the following skills: Strong communicator and negotiator with positive influencing and interpersonal skills Experience of dealing with senior internal and external stakeholders Adept at managing competing priorities with challenging deadlines Background in financial services is desirable Experience of working in a regulated environment and knowledge of risk management e.g. FCA, CONC, conduct risk, would be beneficial Experience of account management and/ or management of third-party suppliers This represents a role in which an individual can make his or her mark very quickly and have huge visibility at the senior end of the business. A highly competitive salary and benefits package is available for the right individual. SJC operate a referral scheme across all of our vacancies of between £250 and £750 depending upon the seniority of the referred candidate. Terms and Conditions apply.