Branch Coordinator / Receptionist (Private Healthcare)

Our client is one of the UK’s major supplier of free no obligation hearing tests and high-quality hearing aid technology. Branch Coordinator / Receptionist Location: High Wycombe Hours : Monday - Friday, 9am - 5pm Job Type: Permanent Salary: £18,000 - £20,000 monthly bonus (dependent on experience) Job Purpose: To make a significant contribution to delivering maximum sales opportunities by effective and efficient diary management, seeking and securing "home-made appointments", provision of exceptional customer care, maximising sales of accessories and care plans and ensuring a well-presented branch consistent with premium brand. Manage multiple dispenser diaries to maximise appointment potential Make "real" forward booked appointments Reschedule and bring forward appointments tactically to maintain full diary Pro actively promote Wellness Programme to achieve referrals, following up by calling "names" to secure appointments Take the initiative to promote the wellness programme, sell accessories and care plans, etc Maximise appointment attendance by confirming all appointments with clients Meet and greet clients warmly and professionally and provide refreshments Answer all inbound calls according to policy Keep accurate records, on Company systems and manually as appropriate Maintain accurate and timely weekly sales and stock reporting Handle incoming and outgoing post