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Brite Recruitment Ltd
,
London, Greater London
Customer Success Executive
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
CUSTOMER SUCCESS EXECUTIVE A unique company within the HR industry is looking for a Customer Success Executive to join their creative team in London. You can truly make a difference within this company and benefit from fantastic, clearly defined to progression routes. You also get 25 days annual leave, flexible working, snacks, team lunches, payday parties and monthly celebrations to congratulate the best employee OVERVIEW As a Customer Success Executive , you will contribute to the growth in monthly revenue. The role is a hybrid role of customer success and new business. You will be responsible for a small portfolio of accounts as well as building your own portfolio from new business opportunities. RESPONSIBILITIES As a Customer Success Executive your key duties will include: Onboarding new corporate customers Delivering meetings and demos with new prospective customers and their stakeholders Following up website leads and contacting new HR contacts in companies to target via LinkedIn, email and phone to secure meetings Educating and engaging existing users through emails, phone calls, meetings, events and webinars Building strong relationships with key influencers in the existing customer community to increase the number of monthly referrals Ensuring high levels of satisfaction delivered by the customer success processes and highlighting areas of possible improvement REQUIREMENTS To be considered for the role of Customer Success Executive, you must have: 1 years’ experience of B2B selling Exposure selling to senior HR contacts Experience in managing complex stakeholder relationships An interest in self/people development and psychology Worked in a small, technology scale-up environment NEXT STEPS To become a Customer Success Executive , apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better. If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.