Collections Negotiator

Newlyn is currently looking for home based Collections Negotiators to join their team. You will join us on either a full time or part time basis working various hours. We welcome flexible working making this ideal for candidates looking for a role to fit around school term times. In return we offer a competitive salary of £16,000 - £21,000 per annum (OTE £25,000 - £35,000). As our Collections Negotiator you will work the below shifts: Shift 1: 9.00 to 15.00, Monday to Friday and alternative Saturdays Shift 2: 8.00 to 15.30 & 15.30 to 21.00 (alternative weeks) alternative weekends; other options are available and can be discussed at interview Newlyn PLC is a nationwide enforcement company. Established in 1999, we provide a comprehensive, tailor made debt recovery and bailiff enforcement services to local authority and commercial clients across the UK. We are looking for experienced debt collection agents to work from home. This is an exciting opportunity for experienced, enthusiastic and hardworking individuals. You will be responsible for collecting outstanding government debt, including Council Tax and Road Traffic parking fines. What you’ll be doing as our Collections Negotiator: - Servicing high volume of outbound / inbound calls to recover outstanding debts - Discussing with customers how to clear their debt - Setting up payment plans where necessary - Following up with customers - Logging all information on the internal system - You will be required to travel to our main office in Northampton for training for between 2-4 weeks depending on experience – expenses will be covered and then monthly visits for team meetings and on-going training and development Our Collections Negotiator will have the below skills and experience: - You will be assertive, pro-active and highly self-motivated - Ability to negotiate effectively with customers whilst always maintaining a high level of professionalism and have the ability to make sensible decisions - Have a very resilient nature, excellent communication skills and have the ability to remain calm at all times as you will be dealing with customers at pre-enforcement stage of debt collection; this could mean that you will be dealing with potentially aggressive and very distressed customers You may have experience of the following: Debt Collection Agents, Credit Controller, Telesales Agent, Telesales Executive Our Values Everything we do is shaped by the six Values of Human, Accountable, Passion, People, Integrity, Innovative. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our colleagues are unique and that’s why we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health cash plan and all the tools, technology and support to help you become the very best you can be. If you feel you would be successful as our new Collections Negotiator then please show your interest by clicking ‘apply’ now…