Product Support and Training

Product Support and Training Executive Location: Hitchin, Hertfordshire Salary (basic): £19k/ negotiable Bonus: Profit Scheme: OTE: £32k year 1. £40k year 2 Perks at work: Pension: Hours: 38.5 Working hours: Mon-Thurs 8.30am-5pm Friday 8.30am-3pm - some flexible working possible Holiday :28 days Bonus: 5 days (for hitting annual target) Contract: Permanent Chance of immediate career progression and promotion: High The company EBC Global is a Hertfordshire based tech start up that is 3 years into the journey. We provide software solutions for employment background checks and staff onboarding in sectors such as Aviation, Healthcare, Finance, and Security . We have had some fantastic growth and we are now hiring multiple staff to get us to the next level. It’s a great time to join us - work hard and you will get faster career development, and the financial benefits that come with it quicker than the majority of companies. A modern office with a modern approach to work so there can be some flexibility. The most important thing is being passionate about your work everything else will come with it . The sky is the limit. The role Training and continued support to new and existing users of our software. There will be at least 2 days a week doing client visits across the south east though mainly London. Direct liason with the development team to resolve issues, improvements and new features. Support clients to achieve the best from the system and improve customer experience. Identify business opportunities and commercial development to Directors and sales team. Attend key industry events in the UK . To work alongside the Directors to support the strategic development of the business. Ensure compliance to company standards of documentation, pricing and administrative procedures. Advise directly to the Directors any client issues. Support product development with industry knowledge and functional feedback. Identify strategic partner opportunities. The requirements Great communication skills Background of customer service, business to business activity and or training. Strong interpersonal skills at all management levels Passion, determination, persistence and a positive mindset. Must have driving licence Previous experience of working in a software / technology business an advantage though not essential. The benefits Competitive salary - negiotable Sales Bonus Company profit share scheme Immediate opportunity to advance career and develop a team.