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Detail 2 Recruitment Limited
,
Kent, Hampshire
ASSISTANT MANAGER - COFFEE SHOP RETAILER
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Assistant Manager - Coffee Shop Retailer - Tunbridge Wells - Up to £22,000. About the Company As an Assistant Manager, you will have overall responsibility for running the assigned department ensuring that financial targets are delivered through excellent customer service. Your objectives are to develop, lead, manage, motivate and train the teams with the appropriate skills to deliver a profitable retail outlet business and ensure all budget targets are achieved. You will provide support in all areas to the Store Manager to ensure the efficient running of the business including sales, stock, team member productivity. Assistant Manager - The Rewards Competitive salary paying up to £22,000 Additional earning potential with an annual bonus scheme Experience of training, developing and coaching a team Opportunity to work on multi-brands Excellent training and career development opportunities Assistant Manager - Requirements You will have the enthusiasm to deliver outstanding customer service and retain good customer relations. You will have the ability to lead a team of managers to motivate and enthuse operational teams. A flexible approach to working hours/environment and to communicate confidently to all is a key part of this role. Experience of training and coaching a team Leadership skills with the ability to demonstrate a hands on approach to your work Minimum 4 years of retail/catering/hospitality experience Ideally Coffee Trained and experienced in a similar previous environment Understanding of Key Performance Indicators (KPIs) Profit & Loss knowledge Proven record of exceeding sales targets Worked in a branded catering or retail environment at a management level Previous experience of managing performance and following set procedures Honest and Open with a willingness to learn and shows initiative Assertive, calm and works well under pressure Assistant Manager - Responsibilities Acting as a role model instruct and coach your team by championing customer service and creating a culture of service and sales Achieve sales and profit targets relating to assigned departments using management information and P&L data to provide focus priorities Recruit, develop and lead teams within assigned departments, ensure effective control of labour by using management and local information, ensuring that labour matches projected sales with the team delivering operational and service standards Motivate and monitor the performance and conduct of all team members Resolve customer complaints in line with company policy Ensure that the company appraisal process is in place and is both effective and constructive for all teams Ensure that compliance with brand standards is achieved through the delivery of brand requirements, policies and procedures. Ensure that all our client's standards, health & safety and food safety legislative checks are completed and that all necessary remedial action is taken or issues are escalated Deliver brand standards at all times by ensuring that all units are operated in line with the franchise agreement Implement brand marketing requirements within the defined timeframes Manage and achieve stock holding within company targets for units responsible Ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is takes Prepare for and contribute to financial and business review meetings concerning assigned departments About Us Detail2Recruitment acts as an employment agency in respect of this position. We will process your CV and personal information to assess your suitability for the role. If your application is taken forward we will record your personal information and contact you to discuss the role. We may consider you for other relevant roles we have that we believe will be of interest to you. Your personal information will be held securely. For more information please refer to Detail2Reruitment website.