Product Features
Blog
Contact Us
Sign In
Mercer
,
Manchester, Greater Manchester
Business-to-Business (B2B) Telesales
|
|
Job Type: Full-time |
|---|
Overview
We have a number of fantastic opportunities to join our Employee Benefits team in Manchester as a Business-to-Business (B2B) Telesales Advisor. This is the perfect role for someone with a relevant exposure to working within a telesales environment, looking to join an established, market-leading consulting firm. Mercer Marsh Benefits is a combination of Mercer and Marsh local offices around the world, plus country correspondents who have been selected based on specific criteria. Our benefits professionals located in 135 countries and servicing clients in more than 150 countries, are deeply knowledgeable about their local markets. Through our locally established businesses, we have a unique common platform which allows us to serve clients with global consistency and locally unique solutions. The right candidate for this role will be an ambitious and self-driven character with experience as an outbound telemarketer. You are required to spend a large proportion of your day on the telephone speaking to new and existing clients offering a wide variety of employee benefits to assist with the growth of Mercer Marsh Benefits. What can you expect? The opportunity to join a growing and highly successful team working with a broad range of UK companies on bespoke and complex health and benefits solutions A team that strive to deliver best practice, market leading service and solutions with a focus on client service excellence To build and maintain an excellent rapport with our clients, providers and colleagues across Mercer Excellent training and development with the ongoing career opportunities What will you be rewarded with? Good work life balance with a competitive salary Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs 25 days’ holiday with the option to buy or sell up to 5 days per year We will rely on you to: Conduct outbound sales calls on a daily basis, utilising a proficient awareness of internal offerings and product solutions to ultimately gain prospective client appointments for our Relationship Managers. Conduct thorough due diligence research, leveraging various resources and channels of information to identify or understand prospect accounts or target sales expansion opportunities. Oversee the sales process from start to finish, ensuring service quality and general transactional satisfaction. Respond directly to simple and moderately difficult client questions and requests, and solicit assistance from senior management as needed. Monitor the maintenance of proper records for reporting and audit purposes What you need to have: Demonstrable experience of working in a similar capacity and taking ownership of similar responsibilities within a telesales or call centre environment. Good academic background supported by good grades at A-Level and/or GCSE in subjects that include Maths and English. Highly self-motivated with excellent interpersonal skills and the ability to work effectively with diverse backgrounds as well as independently. Strong networking skills and the ability to build relationships both internally and externally through investing time in understanding our business. Competent in the use of MS Office applications. What makes you stand out: Practical experience of overcoming and handling sales objections Experience working towards targets and KPI's Understanding of the Employee Benefits sector About Mercer Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter, Oliver Wymann, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.