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Rule Recruitment Ltd
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London, Greater London
Customer Success Manager - AI Technology
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
Customer Success Manager - AI Technology A market leading AI driven technology business are looking for a Customer Success Manager to join their established but growing team This business is in the 'Sunday Times Best Small Companies to work for’ list, additionally to this, the Financial Times recently recognised them as being in the top 100 fastest growing companies in Europe As the company and team expands at this exciting time, they are looking for a Customer Success Manager to help provide the exceptional training, support and service that they to provide to clients. We are looking for someone who is passionate about customer service, who will maintain client relationships and train users for them to achieve the best possible results from the product. This role will suit a driven individual with excellent communication skills and experience within the recruitment industry. Responsibilities: Running training sessions with groups of users either onsite or via webinar Taking ownership of clients, maintaining contact, monitoring usage and taking action where required Dealing with incoming support queries from clients via our in-app chat function and on the phone Working as part of a team and having willingness to help team members by assisting their clients Partnering with the account management team and identifying growth opportunities within accounts Gathering feedback from clients and passing them on to the product team, so we can make ongoing improvements to products Working with the marketing team to identify clients to provide case studies of how they use the product effectively Putting together success planning and review presentations for client meetings Working proactively to maintain an excellent level of product knowledge Essential experience and skills: Confident and engaging communication style Ability to quickly build rapport and sustain long lasting client relationships Recruitment experience Strong sales and persuasion skills Willingness to travel to see clients nationally and, on occasion, internationally. Good organisational skills and diligence in getting tasks completed to a high standard Strong resilience and ability to take feedback positively Proactive approach to learning and development Nice to have experience and skills: Degree 2:1 or above Experience of training or presenting Strong Boolean and search knowledge Strong technical skills and ability to pick up new technology quickly About the business: A fast growth start-up building products that are changing the face of an industry. Growth plans for 2020 are even more ambitious than last year, opening a US office within the next 12 months and continuing to grow our London HQ. On course to build an internationally known business over the next few years and need top talent like you to play a pivotal part in taking us there Your opportunity: This is a unique opportunity to play a key role in a fast-paced company that has achieved rapid growth by hiring the very best talent on the market. You’ll enjoy an autonomous working environment that is full of high achievers that want to continue building a top performing business that is establishing itself as an international brand. £30k package many extra benefits Culture: During the day everyone is focused on building the business, whether that’s engineering, sales, marketing or customer success. Outside of work, we have regular company socials, flexible working, a generous holiday allowance (30 days) and all of the additional perks that come from working in a WeWork office in London including a rooftop bar, regular exercise classes, beer taps and much more. We have a strong commitment to everyone’s personal development and are looking for people with that same level of commitment. If you have a passion for all things 'Customer focused’ then apply now to find out more RULE Recruitment is here to support you through the process, prepare you for interview and advise you on how to communicate your talents to perspective employers. Realise your potential with RULE RULE Recruitment work with many leading sales agencies placing high calibre graduates and trainees into the UK’s best sales positions. We currently have many openings for Graduate Trainee Sales Consultants with a diverse range of firms from large corporate multinationals to cash rich and exciting start-ups. If you are looking to enter the world of Sales as a Trainee Sales Consultant we can help you find the perfect firm for you. With the multitude of sales agencies around, finding the right entry level job can be both tough and daunting. Upon receiving your application, we will give you a free consultation as well as discuss the various options to you within the sales market. We will arrange interviews for you with the leading sales agencies on your behalf and once confirmed, shall fully prepare you giving you the best chance to secure a trainee sales consultancy position. We typically place people into the following positions: Trainee Sales Consultant, Graduate Sales Consultant, Business Development Manager, Graduate Business Development Executive, Graduate Account Manager and Trainee Account Manager, Customer Success Manager, Account Manager, Client Services Manager and CSM. We only place graduates into specialist Trainee Sales roles with sectors including Digital Sales, Technology Sales, Banking Sales, Financial Sales, Legal Sales, HR Sales, Engineering Sales, Supply Chain and Procurement Sales, Life Sciences Sales, Pharmaceutical Sales and FMCG Sales.