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Holt Recruitment Group
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Liverpool, Merseyside
Service Advisor
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Service Advisor Holt Recruitment are currently recruiting for a Service Advisor role in Liverpool offering an excellent basic salary of up to £25,000pa plus bonus with an OTE of £29,800pa with a great opportunity for you to be able progress in the future You will be required to: To meet and greet all customers and guests swiftly and efficiently in a friendly and courteous manner in line with company standards. To quickly ascertain their needs, direct their query and manage their expectations. To take responsibility for any customer or guest you interact with, even if this means you flex into another role, and help move them seamlessly to the next phase of their Experience Journey . To offer and make refreshments to guests to make them feel welcome. To follow up and keep in contact with every customer of the department to ensure their custom is retained, through making sure that they are completely satisfied; their expectations were met and any issues are addressed. To actively and professionally promote all additional products to achieve targets. To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust. The ideal candidate will have: Previous experience in an After-Sales/Sales environment ideally within a Dealership/ General understanding of basic mechanical systems. Ability to determine condition of safety related parts i.e. tyres, brake pads, and wiper blades - in line with the Service Process. Outstanding customer relations skills in order to adapt to customers individual requirements whilst safeguarding the Company's Interest. Excellent listening skills and strong self-organisational skills. Ability to verbally communicate clearly and succinctly both face to face and via telephone. Demonstrate a clear understanding of commercial targets and the performance levels required in order to achieve them. To possess a genuine passion for the delivery of first-class customer service. Friendly, Inspirational, Respectful, Supportive, and thoughtful. Excellent listening and verbal communication skills Organised, efficient, and sensitive to contextual necessities Demonstration of aptitude for efficient and detail-oriented record keeping Customer Service Experience in a retail environment IT literacy, Numeracy and Literacy Full valid UK driving license If you want to hear more about this Service Advisor role please contact Jade Chandler at Holt Recruitment on to discuss further. All calls are recorded for training and quality purposes. Further details are shown within our Privacy Policy which is displayed on our website