Telephone Account Manager

Telephone Account Manager Salary £25,000 -£27,000 achievable OTE £7200 25 Days holiday plus Bank Holidays Please note they are looking for someone who is fluent in Spanish. Post Recruitment is looking to recruit an experienced, high-achieving Telephone Account Manager for a market leading FTSE100 business. Our client is an incredibly successful online platform, who dominate their industry and have exciting plans to continue their expansion. The role To manage a designated account base, primarily in Spain, to achieve activity, growth and customer satisfaction targets. To achieve these targets through identifying sales opportunities, proving value to maximising the retention of existing spend and delivering excellent service. A typical week as a Telephone Account Manager might involve Proactively contacting customers to establish and build relationships Take time to truly understand their goals, challenges and needs. Identify training opportunities to support the relationship and conduct the relevant training. Be the point of contact to answer customer queries, resolve problems and provide solutions Interpret and explain customers’ data to help explain the value of our product and ROI. Utilise internal tools and data to help add value to our proposition. Present products and new initiatives to customers. Dealing with objections and presenting alternative ways forward. Identify new business opportunities, present and close with a bespoke advertising solution. Accurately recording information in relevant databases and systems. They are looking for someone who Gets the job done Has consistently over achieved sales targets in an office-based environment. Analytical, confident with data analysis and building stories around it. Is highly organised and able to thrive in a hardworking dynamic team. Ability to manage customer expectations and deliver excellent service. Excellent verbal and written communication skills. Can occasionally work flexible hours (for property shows, evening call outs or trips away) to maximise your chances of meeting objectives If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details