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Source4 Personnel Solutions
,
London, Greater London
Customer Service Adviser
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Job Type: Full-time |
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Salary: £21,000 per annum |
Overview
For: Customer Service Advisor Ref: VR/18702 Job Purpose: As part of a small freindly team (usually 3-4), sell high-end storage, providing excellent customer service whilst maintaining superb standards. 40 hours, working a day shift pattern to cover the opening hours of the store to include weekend and bank holiday working Weekday shifts 8.00am - 18.00pm Saturdays 09.00- - 17.00 Sundays 10.00- 16.00pm (Weekends will be 1 on 3 or every other weekend) Principle Terms: 40 hours, working a day shift pattern to cover the opening hours of the store to include weekend and bank holiday working Starting salary £21,177 p.a. 30 days holiday, which includes Bank Holidays Great bonus scheme Contributory pension scheme Private medical insurance after qualifying period, and subject to eligibility Additional Benefits: Staff discount on storage and retail products. Perkbox - employee free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more. Training and development programme. Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package. Job Description Core Responsibilities: Selling to warm leads (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling retail products and closing sales wherever possible. Provide a high level of customer service at all times ensuring company values are maintained. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Additional administration required when liaising with the removals contractor, including using the removals calendar. Cleaning / General Maintenance As part of the team, maintain and clean the whole site ensuring excellent standards are kept. Tasks include: cleaning of communal areas and some light maintenance. Marketing Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Upsell wherever appropriate, for standard retail and hire crates. Charity Participation As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid. Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview