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Access Self Storage
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London, Greater London
Store Manager - Croydon
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Job Type: Full-time |
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Overview
Location: Croydon Salary: Competitive plus attractive benefits. Access Self Storage Ltd is one of the UK’s leading providers of self-storage services in a large and expanding market. We are looking to appoint a Store Manager to join our growing business The role of the Store Manager is pivotal in ensuring company profitability through the provision of continuous sales activities, excellent customer service and high level organisational management. Main Duties and Responsibilities: Ensure a Marketing Plan is in place to achieve the store financial targets, at all times ensuring it is carried out effectively; Efficiently manage and accurately record all enquiries using CMS; Monitor and improve conversion rates and mystery shop scores of all staff through observation and coaching; Maintain awareness of local market conditions using competitor surveys and customer feedback; All standard and adhoc reporting is accurate and timely and follows all current company procedures; Carry out quarterly Personal Development Plan and annual appraisals with all members of the team; Coach and support all members of the store team to enable them to achieve their highest level of potential; Ensure rota's are fair to all, approved by the Regional Manager and appropriate to the store; Maintain company standards of housekeeping, ensuring all areas portray a professional image; Account accurately and fully for all monies received into and paid from the store; Assist with the recruitment, training and continual development of new and existing employees; Complete all managerial and monitoring duties associated with company compliance; Ensuring a safe and healthy environment for customers and staff through accurate completion of company checklists; Maintain Health and Safety training records and identify in advance, licences and certificates which are due to expire and book the appropriate training course; To comply with Health and Safety legislation and identify and report where action needs to be taken; To provide help and support to other stores when required; Any adhoc duties as required. An ideal candidate must have: Previous experience managing store KPI’s such as sales targets, enquiry conversion rates and customer service. Experience of leading and managing a team within a sales environment. Exposure to the Storage industry is desirable. Proven working knowledge in the above duties and listed skills. Skills and competencies required for this role are: Confident and effective communicator. A natural leader who is able to coach, develop, led and motivate a team to deliver high performance. A strong knowledge of the retail market with exceptional business acumen and commercial awareness. Good organizational and time management skills. Strong analytical and problem solving skills. A high level of energy and personal drive for the attainment of business goals. Honesty and discretion, for dealing with sensitive business information. Accountabilities: Accountable to: Regional/Area Manager Accountable for: Store Team If you would like to be considered for this role, please apply now