Product Features
Blog
Contact Us
Sign In
A2Z Recruitment Solutions Ltd
,
Southampton, Hampshire
Store Manager
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £20,000 per annum |
Overview
As a Store Manager, you will be responsible for the day to day operation of the store and supporting all aspects of the business. Our client is a specialist Sports, Health leisure specialist within Footwear, however, Footwear experience is not essential but retail management experience is required at Assistant Management level as a minimum. This includes running daily operations and leading by example, ensuring consistent levels of quality in all areas of service, the management and motivation of the team, all governed by a strong decision making ability and sense of responsibility. Roles and Responsibilities: • Experience of working in retail essential at assistant manager level • Driving sales and key KPI’s through strong leadership. • Taking control, ownership and accountability of store operations and team performance, including responsibility for opening and closing the store as required. • Displaying skills in leadership in relation to managing and motivating a team to increase sales and ensure efficiency. • Being the liaison between staff and management to ensure relationship building in a diplomatic manner. • Continually supporting the shop floor team, talking to colleagues and customers professionally. • Handling staff concerns and ensuring investigations are conducted in line with policy, as well as being confident to carry out one to one informal conversations (documented where necessary). • Picking up any formal complaints. • Ensuring high standards for quality, customer service and health and safety are consistently met. • Preparing bank deposits as required and being responsible for this in relation to security. • Handling cash on a daily basis when serving customers and preparing bank deposits. • Determining customers’ needs through professional means and clear communication. • Handling and supporting the team on customer complaints within store, escalating to the Customer Services or Regional Support Manager where necessary. • Organising special promotions, displays and events. • Having a keen awareness of product knowledge within stores when advising customers. • Restocking merchandise and assisting the Merchandising team in decisions regarding stock levels. • Keeping the store tidy and clean, including counters and seating areas, as well as staff room and other communal areas whether visible to customers to not. Skills, experience and abilities: • Confidence, drive and enthusiasm for the role - accentuated by customer interaction • Strong commitment to customer service • Has strong verbal and communication skills • Ability to work under pressure • Ability to build positive relationships with the customer and staff • Continually reflects strong team spirit • Has a good understanding of product knowledge • Possesses a competitive spirit and a desire to sell • Has positive problem solving skills • Keen and ambition to develop leadership skills and demonstrate this to show reliability Regretfully due to the volume of responses generated A2Z Recruitment Solutions are only in a position to contact those candidates who have been successful. Keywords: Store Manager, Branch manager, retail manager, Footwear