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Cynosure Search Limited
,
London, Greater London
Customer Success Manager - Artificial Intelligence (AI) - Retail sector
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Job Type: Full-time |
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Overview
Customer Success Manager Our client is involved in artificial intelligence software utilised primarily in the retail market. Their platform helps the biggest names in FMCG, retailers and manufacturers, to track the behaviour of their products on the shelves and take corrective action in real-time to ensure the shopping experience is at its best. The Customer Success team is key at our client’s business. You will have to work on a daily basis with our customers, understand their processes, their needs and suggest the best way for them to use their technology. You will also play a key role in deployment of the technology in new stores. Serve as the day-to-day face of the UK (and possibly some additional EMEA) accounts to deliver value, discover account growth opportunities and ultimately retain business. Partner and align with Account Managers on the best approaches to lead and grow accounts. Onboard and educate customers about the product Produce and conduct Executive Process & Results Reviews, engaging with client counterparts at various levels of the organization Analyze and monitor data related to account performance, anticipating customer needs and developing solution Manage a team of Customer success representatives that will be ensuring a good commitment from stores all over the country Identify new strategies that can convert and motivate to deploy faster Oversee the on-boarding of new high potential accounts and ensure their successful implementation Provide product feedback to the team on client feature requests Coordinate technical support on operational and functional issues Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you Requirements: 2 years experience in a similar position ideally in the retail industry Ability to quickly understand a company's processes Strong prioritization and multitasking skills Fluent in French and English, with excellent verbal and written skills Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations Ability to travel Keywords: Customer Success, French, Account Manager, Account Management, Retail, Customer Success, French, Account Manager, Account Management, Retail, Customer Success, French, Account Manager, Account Management, Retail, Customer Success, French, Account Manager, Account Management, Retail, Customer Success, French, Account Manager, Account Management, Retail, Customer Success, French, Account Manager, Account Management, Retail, Customer Success, French, Account Manager, Account Management, Retail, Customer Success, French, Account Manager, Account Management, Retail.