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The Work Shop
,
Poole, Dorset
Student Academy Assessor
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
STUDENT ACADEMY ASSESSOR - POOLE - £20,000 (increasing to £24k with good performance) un-capped commission, but also paid time off for good performance) Main Purpose of Job: You will respond to potential customers who have reached out to express an interest in purchasing a training course. Main Tasks of Job: Effectively manage follow-up calls and emails Ensure the computerised database is updated accurately at all times Manage diary effectively ensuring punctual contact with customers is maintained at all times Adhere to company standard compliance Take overall responsibility of applicants through to commencement of course Follow correct procedure for collecting payment from customers Attend, when required, training to develop relevant knowledge and skills Ensure that you are always delivering a student focused service Contact with customers will give them confidence that they are dealing with a firm where fair treatment in central to culture Respond to customers’ needs by seeking to understand the customer requirements and deliver a service that is responsive to these needs Ensure the information you provide customers is clear and they are kept appropriately informed throughout their journey Skills/attributes required: Previous sales experience essential, ideally telephone based Ability to demonstrate excellent customer service skills Proven track record of achieving targets Excellent verbal and written communication skills A competitive and driven nature to achieve sales targets and be the best Ability to listen to customer requirements and respond accordingly Ability to recognise customers style and adapt selling technique to suit Have the ability to work under pressure and meet deadlines. Strong knowledge of MS Office Behavioural skills required: Have a high customer service ethic Be able to develop and maintain positive working relationships with others Be willing to share ideas and information Take pride in achievement of individual and team objectives Be adaptable in order to keep pace with business change Be capable of acquiring new skills/knowledge as the business develops This is a very rewarding and exciting opportunity to become part of a dynamic and growing team. If this sounds like you, please click apply