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Asure Recruit
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London, Greater London
Customer Support
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Customer Support Salary: Circa £25,000 Location: London, Soho Full Time, Permanent Monday- Friday 9am - 5:30pm Description My client offer a unique Fintech solution designed to help small business owners manage their cashflow and obtain finance. Helping small businesses is in their blood and there's nothing they like more than seeing solutions in the hands of new clients, saving them time so they can get on with running their business. They are now looking for more enthusiastic, like-minded and innovative individuals to join the team. Individuals who love working and interacting with people and who are passionate about supporting clients and finding the right solutions for them. The role will report directly to the Head of Sales and will be the friendly face of the company, there to guide and help people. Key things you'll do: Support our existing client community through phone and online support Provide product demonstrations for new and existing clients, and screen sharing support to help those who need a little extra help setting things up Be accountable for overall client satisfaction, helping new clients fully understand our products and how to get the best out of them Work closely with other team members, such as sales, underwriting and operations to ensure the clients are getting the very best service and outcome Support the risk department with fact finding, verification and general support Requirements We are looking for people with some customer support/success experience, preferably within the Fintech, Finance or Accounting sectors. It's a given that you're a 'people person' and have great communication skills. The following CV points would also be highly valued: Many of our clients are Accountants so any accounting knowledge is a strong plus and highly desired- you might be qualified, part qualified, have an accounting degree or have worked within an accounting function before. You'll be comfortable upselling between our products to make sure the client has the right solution. Sales experience is a plus Salesforce experience is a plus Benefits Competitive salary, 25 days holiday bank hols and extra day off for your birthday, bonus pool participation healthcare and usual benefits. The role will be primarily based in our Piccadilly Circus office, not far from Piccadilly Circus and Oxford Street stations (and the shops)