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Jobheron
,
London, Greater London
Customer Service Executive
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Job Type: Full-time |
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Overview
The UK's largest residential architectural practice has an exciting opportunity for a Customer Service Executive to join their growing Client Service team. They are a 'non-award winning,’ innovative, industry-changing company based in London. Since their launch in 2017, they’ve brought simplicity and great affordable design to the nation in creating their step-by-step service. This way, every homeowner in the UK can benefit from an architect’s expertise. As a part of their team, you’ll have the chance to directly feed into how the company grows. They want to become the leading UK expert in home extensions and renovations. This is achieved with talented people in every role. About the role: Due to growth, they are looking for an enthusiastic, forward-thinking Customer Service Executive to join their growing Client Services Team. Following the sales process, you'll be championing the client's journey, acting as a liaison between the designers and the client. You will be responsible for maintaining a high client satisfaction level, meaning high energy is key for this role Their client base covers the whole of the UK with a variety of potential projects - ranging from internal renovations to larger extensions and even new build developments Responsibilities: Be the client’s initial go-to person to discuss the progress of their project Handholding the client throughout their journey Proactively communicating and updating clients on project progress Working alongside your team to prevent any blockers to a project moving forward Managing up and voice any ideas and feedback that will improve the client’s journey Organisation and admin tasks using their custom-built online admin panel Working with the business development and technical teams on areas of improvement About you: 1 year’s of customer service experience (telephone experience) Outstanding written and verbal communication skills Superior people skills Clear communicator and ability to build rapport Excellent organisation skills A can-do attitude Comfortable with cutting edge tech Ability to learn about their services and describe them to prospects Fantastic problem-solver Hunger for building a genuine rapport with clients in order to determine their motivations and needs, present the services and overcome objections Target and results-driven Picks things up quickly and is keen to embrace new technology solutions Ambition Desirable but not essential: Previous knowledge or experience working within the property, architecture, or construction sectors would be beneficial but not essential Experience working with a start-up or small business Understanding the lifecycle of house/extension build project - maybe you have renovated your own home? Telephone Sales experience What’s on offer: They are currently 85 people based in International House right at the heart of Brixton, South London. International House is the UK’s first Living Wage Building. The office is both accessible and they are willing to make reasonable adjustments to accommodate successful candidates. Competitive salary Flexible Hours The opportunity for rapid progression within a growing tech startup On the job training, mentorship and coaching 30 days holiday Annual summer company trip abroad Paid maternity and paternity Office perks The chance to make a real impact on an ever-changing industry The opportunity to work in a team of like-minded passionate individuals Office Hours: Monday to Friday, 9am to 6pm. Weekends as and when the business requires. Sounds interesting? Click the APPLY button now. Candidates with previous experience or job titles including; Customer Service Executive, Account Manager, Sales Executive, Business Development, Customer Service Executive, Sales Account Manager, may also be considered for this role.