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Claims Service Manager
Aviva - London, Greater London - 3 days ago


An exciting opportunity has arisen for an expert Claims Service Manager to join our Global Corporate and Speciality (GCS) Claims team at Aviva. This is a London based role with regular UK travel and occasional travel overseas. You will be responsible for delivering the GCS business plan through promoting and evolving the GCS claims proposition; supporting internal partners in the acquisition of new business and retaining existing business through an improved claims service. These activities are integral in managing clients and brokers to ensure commercial viability and customer satisfaction. Duties & Responsibilities Support the development and delivery of the operating plan for the unit within the overall department strategy and guidelines, adhering to Aviva brand values. Manage relationships with internal and external partners to find opportunities for service improvement. Support the development, implementation and ongoing management of relationships with external suppliers, partners and/or contractors. Ensure standards are communicated and implemented to maintain, or improve, service levels and efficiencies and to meet, or exceed, targets. Review client claims data and analyse trends/patterns to provide recommendations to improve claims life-cycles and the overall claims spend. Share learning and best practice to contribute to the overall efficiency of the wider team across locations. Support projects aimed at system or process improvements at a local, or national, level to drive continuous improvement of service and engage others. Act as a referral point and provide coaching and guidance to less experienced colleagues on a day-to-day basis. Actively develop own capability to improve individual and team performance. Follow governance frameworks to ensure risk compliance. What skills and experience do you need? Detailed claims knowledge of a specific line, or multiple lines, of business and ability to translate knowledge and experience into recommendations to add value to the business. Excellent customer engagement skills to influence key contacts. Ability to coach and guide less experienced members of own team and wider teams. Good working knowledge of professional standards and codes. Experience of managing processes and procedures and maintaining efficient records for the benefit of the business. Familiarity with the relevant departmental and company-wide procedures, policies and guidelines. Working knowledge of a range of standard computer software, e.g. Microsoft Office, Excel, etc and the ability to utilise them to improve services. What will you get for this role? Salary negotiable depending on skills, experience and qualifications. Generous defined contribution pension scheme. Annual performance related bonus and pay review. Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days. Up to 40% discount for some Aviva products through œMy Aviva Extras plus discounts for Friends and Family. Excellent range of flexible benefits to include a matching share save scheme. We care about the well-being of our employees How you feel at home, work and all aspects of your life are important to us. Our programme " ˜Be Healthy, ˜Be Mindful, ˜Be Secure and ˜Be Awesome supports your physical, mental, financial and social well-being. Here are just a few highlights: Youll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button. We offer all UK employees subscriptions to Headspace for FREE. We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues. Additional Information One of Avivas core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. As a disability confident employer we guarantee to interview anyone with a disability (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ˜minimum criteria we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Hannah Mendez in the Resourcing team on 0121 234 7629 and Hannah.mendezaviva.com .

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