Intermediate Product (ZEMA) Support Specialist
ZE UK Ltd. -
Hove, East Sussex -
3 days ago
|Job Type: Full-time|
The Opportunity ZE UK is looking for a Product (ZEMA) Support Specialist to provide client support to our external and internal clients. You will be responsible for ensuring our production and demo environments are operational and performing well. You will be working out of ZE’s UK office located in Hove. Responsibilities Provide the first line of support to clients regarding administrative and front-end use issues (tier 2 technical support) over the tech support phone line and email Log all activity accurately Recognize and escalate advanced issues to Tier 3 support - issues involving detailed systems and applications knowledge Perform daily health checks and monitoring Assist in application installations and upgrades in production and demo environments Create and update software installations and update manuals Provide data dumps for missing data Assist in the training and development of more junior teammates Be a mentor to newly-joined I specialists Other ad hoc duties as directed by management Requirements Bachelor’s Degree or equivalent education program with focus in Computer Sciences or related field 2 years’ experience working with customers Outstanding troubleshooting and analytical skills Outstanding verbal and written communication skills Proficient in computer skills including but not limited to: Microsoft Office, SQL Server, Oracle, Jira, Ivanti, ZEMA, etc. Can be a self-starter and be able to work under a stressful, fast-paced environment A keen learner to continually improve his/her self Ability to share knowledge with new employees About Us ZE is a global leader in the development of data management, analysis, and business automation software. ZEMA is our enterprise-level suite of products. ZEMA enables users to capture, transform, manipulate, analyze, report and visualize data quickly and easily. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management and IT.