Customer Service Representative with Polish

busuu ,
London, Greater London
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Job Description

About Us We are the worlds largest language learning community with over 90m users from 190 countries, growing at up to 30,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers. Our mission is to break down language barriers across the globe What does a Customer Service Representative do at Busuu You'll be the first point of contact for our users who have questions, problems, feedback and compliments! Our Customer Support team is the face of Busuu and the main way our customers communicate with us. Your day will be varied, as you will not only work with the customers, but also participate in initiatives across the company and get involved in cross-functional projects. Your responsibilities will include a wide range of initiatives, with some of them being: * Managing incoming queries in a timely manner (emails and live chat) * Logging new bugs for our Technical and Education team to fix * Handling customer complaints, providing appropriate solutions and alternatives within the time limits, follow up to ensure resolution * Working with different teams in Busuu on process improvements and wider projects * Processing refunds, checking payment status, according to our refund policy What we are looking for from aCustomer Service Representative at Busuu * You have 2-3 years successful experience as a Customer Service Representative * Fluent in Polish and English languages, any other language is a a bonus * You are expert in assisting customers using our app (mobile app and website) * You are interested in digital services and new technologies * You take the initiative to investigate if you don't have enough information to resolve customer complaints * You are able to explain our policies to the customers when handling refund requests * Previous experience in using Zendesk is ideal but not mandatory Not ticking every box or think you've got that unique set of skills we haven't realised we need? Get in touch anyway; we're always looking to add great people to our team. Benefits * Competitive salary. * Bonus Scheme. * Training budget so you can level up * Private healthcare. * Gym membership. * Free breakfast and snacks. * Friday socials and quarterly team event * Regular company trips - our last one was to aprivate island in Croatia

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