Clinical Specialist

OSI Systems, Inc. ,
Edinburgh, City of Edinburgh
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Job Description

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. Why work at Spacelabs? Because lives depend on you! To provide Clinical and Product support of Patient Monitoring & Cardiology, including strategic reference sites in the assigned Region. This role will focus on Patient Monitoring and some Cardiology products and solutions to drive forward business and support for this particular area of the company's product range. The Clinical Product Support Specialist (CPSS) is a professional person, supporting Field Sales and Service in providing trial, sales, marketing, education and clinical expertise during pre-sale, installation and post-sale activities. The CCPSS consults with the customer and sales team during the planning and tender process developing bids and education programmes to meet our customers' unique needs and expectations. The CCPSS provides support during trial, bid and installation providing support and education to customers on clinical application of the products. Clinical input is provided by the CCPSS to appropriate personnel on product issues, customer feedback and training materials. The CPSS will be measured against quarterly and annual work objectives that are consistent with meeting the company's goals. Works under general supervision and exercises independent judgment functioning within approved guidelines. Work environment warrants creativity and innovation and strong interpersonal communication skills. Understand and support Spacelabs Healthcare's mission, priorities and company values. + Be fully competent in the application and operation of all Spacelabs' Patient Monitoring (PMC) and Diagnostic Cardiology (DC) products in all care environments. + Understand the technicalities and language of Spacelabs PMC & DC solutions. + Cascade to Sales & Service colleagues information on product solutions including the capability of having an educated technical / networking discussion with IT professionals and others within the hospital. + Work various shifts as deemed necessary for successful pre-sales demonstrations, evaluation and/or installation. + Provide customer, new hirer, Sales Representatives and other staff members training on all clinical applications of equipment specific to the employee or care area. Categories of training provided are informative (general staff), Basic User, Competency Based, Train the Trainer (customers and caregivers) and full sales & support training for the Cardiology UK Sales force and UK / Eire distributors. + Run and organize monthly off site customer training courses, update & enhance course material as per product changes + Provide on-going product and clinical updates for the UK Sales Team and occasionally EMEA Spacelabs distributors as and when requested to do so. + Utilise efficient time management and cost containment in all activities. + Demonstrate professionalism and positive approach when interacting with colleagues, Sales Team members, and customers. + Work closely with the Sales/Service/and Technical Support staff + Communicate all relevant customer information including product and/or customer problems or opportunities to appropriate internal business area personnel including dealing with non-compliance issues under the Company Quality system + Contributes to new product development by providing clinical feedback on projects to the R&D teams in Edinburgh, UK, utilizing the Agile system to sign off products pre-release. + Provides sign off and contribute effectively to all Global QMS Cardiology clinical issues as part of the Global Risk Assessment team + Provide timely and complete reports of activity as required. + Represent Spacelabs Healthcare as the technology leader and vendor of choice through regular product presentations, evaluations, customer training and sales calls as required by the company + Maintain a high level of product knowledge on Spacelabs' products and competitive products + Participate in any educational meetings at professional trade shows and National meetings also on occasion the setup, stand management, and disassembly of professional trade shows and National meetings + Submit accurate reports regarding expenses, activities + Maintain all assets (i.e., company-issued laptop, vehicles, etc.) in good condition and properly document and report all activity. + Uphold the Company's core values of Integrity, Innovation, Accountability, and Teamwork. + Demonstrate behavior consistent with the Company's Code of Ethics and Conduct. + It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurr

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