Allocations Advisor

Brampton Recruitment ,
Stoke-on-Trent, Staffordshire
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Job Description

Our client is a well-known provider of services in the area, with superb offices, flexible working and a loyal and knowledgeable team to provide ongoing support. The role of the Allocations Advisor will be to facilitate a customer focused Housing Options and Allocations service to existing and future residents in compliance with the law and the regulatory requirements of a registered provider Duties and Responsibilities: * Prepare and create accurate and appealing adverts for Lettings Scheme and any other Local Authority scheme that the company has nomination arrangements with. * Carry out thorough verification checks and affordability calculations on applications for housing and garages, ensuring that Housing Legislation and guidance is followed. * Take a proactive approach in the allocation process, ensuring that adverts and offers are progressed in a quality and timely manner in order to minimise the turnover time of voids and to maximise rental income. * Ensure that all properties are allocated according to the latest policies and procedures. * Deal with customer and colleague enquiries through all access channels in relation to the Allocations Policy and the advertising and offer process, providing the necessary support and advice. * Work closely with internal teams including Neighbourhood Services, response team, Income Management and Asset Development to ensure a strong partnership approach to deliver an effective end to end service. * Provide and monitor nominations for all properties advertised through various Local Authority Lettings Schemes. * Ensure the allocation of properties contributes to building sustainable and mixed communities. * Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation Education & Experience Required: * GCSE in English and Maths at Grade C or above or equivalent * NVQ in Customer Service, ICS or similar * Has worked within an Allocations role, administering the verification and offer process * Has worked within a team environment, supporting colleagues to achieve key performance targets * An understanding of Housing Legislation and statutory guidance affecting Allocations * Knowledge of Allocations and Lettings processes * Interpersonal and communication skills Hours: Monday to Friday, 9am - 5pm (37 hours) Salary: 10.40 per hour Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region. Responsibilities: Our client is a well-known provider of services in the area, with superb offices, flexible working and a loyal and knowledgeable team to provide ongoing support. The role of the Allocations Advisor will be to facilitate a customer focused Housing Options and Allocations service to existing and future residents in compliance with the law and the regulatory requirements of a registered provider Duties and Responsibilities: Prepare and create accurate and appealing adverts for Lettings Scheme and any other Local Authority scheme that the company has nomination arrangements with. Carry out thorough verification checks and affordability calculations on applications for housing and garages, ensuring that Housing Legislation and guidance is followed. Take a proactive approach in the allocation process, ensuring that adverts and offers are progressed in a quality and timely manner in order to minimise the turnover time of voids and to maximise rental income. Ensure that all properties are allocated according to the latest policies and procedures. Deal with customer and colleague enquiries through all access channels in relation to the Allocations Policy and the advertising and offer process, providing the necessary support and advice. Work closely with internal teams including Neighbourhood Services, response team, Income Management and Asset Development to ensure a strong partnership approach to deliver an effective end to end service. Provide and monitor nominations for all properties advertised through various Local Authority Lettings Schemes. Ensure the allocation of properties contributes to building sustainable and mixed communities. Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation Education & Experience Required: GCSE in English and Maths at Grade C or above or equivalent NVQ in Customer Service, ICS or similar Has worked within an Allocations role, administering the verification and offer process Has worked within a team environment, supporting colleagues to achieve key performance targets An understanding of Housing Legislation and statutory guidance affecting Allocations Knowledge of Allocations and Lettings processes Interpersonal and communication skills Hours: Monday to Friday, 9am - 5pm (37 hours) Salary: 10.40 per hour Brampton Recruitment are an independent Commercial a

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