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Toyota
,
Edgware, Greater London
Service Administrator
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Toyota are currently recruiting for a Service Administrator to be based out of our Edgware Dealership. With great product knowledge and a passion for delivering excellent customer service, a Service Administrator will use their communication skills to provide a seamless service to customers and make sure we retain them for the future. Knowledgeable and professional you will work within the team to ensure all of our customers paperwork is completed on time and right first time.This is a great opportunity for someone looking to take their first steps within the Automotive industry, or an experienced Service Administrator who wants to develop their skills further. What we Need Assist with the setting up of the next day’s work, helping the advisors & liaising with customers if required Complete daily banking Assist warranty administrator at peak times with claims processing Up sell extended warranties and service plans Assist customers with creating & maintaining “My Lexus” accounts Help any unsatisfied customers resolving any issue they have had Complete follow up calls with customers ensuring they were happy with the service given Assist advisors with seeing in/out customers at peak times Complete all service administration work Pre call customers making sure they are still ok for their appointments Be respectful and courteous to all colleagues Ensure that all customer data captured is entered onto the V8 system accurately and without duplicates Talk and listen to inbound customer calls to understand their query or complaint and accurately qualify their requirements Your Skills Have a background in customer service and administration Deliver excellent customer service at all times Follow key processes to achieve upsell targets Have experience within the Automotive industry – Not essential Be able to interact with customers easily Work efficiently under pressure Be able to work in a cross functional team Keen eye for detail Be a self-motivated and driven person What we Offer Excellent basic salary Toyota training pushing you through the ranks Uncapped Bonus scheme based on bookings Modern work environment with top facilities Real career progression based around your aspirations Market leading benefits including healthcare, pension, childcare and company lease scheme About our business Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres. We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state of the art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes. What's next? If you're a professional looking for a role with realistic career progression within a business that promotes positive change and development this is the role for you. Apply online now or contact our Recruitment Team.