First Line Analyst

Providing users front line helpdesk support, performing a range of technical tasks. First Line Analyst jobs based in Milton Keynes, for a leading IT Managed Service Provider. Your new company One of Europe's leading and fastest growing IT service providers has exciting opportunities to join them as a First Line Analyst based in Milton Keynes. Due to internal progression our client is looking to bring on several staff to drive forward a rapidly expanding business area. Your new job In your new job as a First Line Analyst, you will provide users front line helpdesk support on a shift rota basis which will involve performing a range of technical tasks assisting with any hardware and software issues. And In addition, you will Log all calls and tickets with details of user issues using the Remedy Call Management system. What you'll need to succeed Previous experience working within a customer focussed environment. Previous IT Desktop service experience would be advantageous, although not mandatory - but candidates should have a good understanding and working knowledge of IT desktop concepts What you'll get in return So…what's in it for you? You will get the opportunity to work at the forefront of a globally recognised IT service provider, with access to the latest technologies. Furthermore, you will be given the opportunity to enhance your skills through training and regular mentorship, enabling the growth and progression throughout your career. What do you need to do now? If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk This job was originally posted as www.totaljobs.com/job/89924150