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Capita
,
Manchester, Greater Manchester
FIELD CONTROL OFFICER
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Job Type: Full-time |
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Overview
This challenging role requires a dynamic, flexible individual who will be based at our Head Office in Manchester. You will be responsible for supporting the field operation and CSC to achieve service delivery performance targets. You will complete all tasking for Field Monitoring Officers on the system and liaise and support them as required. Clearly, this role brings with it a variety of challenges - you will be instrumental in protecting the public and making a difference to people's lives. We are looking for individuals who are committed to delivering excellent customer service, sometimes in pressurised situations. The role is based on a rolling shift pattern to cover 08:00 and 03:00 to include weekends, bank holidays and public holidays. You will be required to work 40 hours per week (average). Create tasks on the tasking system in line with all of the contractual requirements Ensure equipment is correctly assigned to subjects Liaise with FSO's in relation to equipment management requirements or issues Liaise with FSA's for leave and absence information, enter any changes into the system Identify and initiate breach action for all subjects in breach of their curfew condition Support internal and external customers to maintain high standards of performance Liaise with suppliers and agencies where required Support Field Monitoring Officer with queries Process any risk exception reports Liaise with Operational Support Officers when required Assist with telephone calls when required Provide a full and effective handover at the end of shift Excellent standard of verbal and written English Experience within a planning/scheduling role Able to work flexibly to achieve the overall goals of the business Able to deliver objectives and deal with complexity Ability to work to targets in a high pressured environment Excellent Microsoft Office application knowledge including Word, Excel and Outlook Excellent communication skills Internal and external customer focus