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DXC Technology
,
Newcastle upon Tyne, Tyne and Wear
Storage Administrator
Overview
Description The DXC Storage Administratorfocuses on operating and maintaining the Storage environments of DXC customers as per the environment design and contractual agreements. The main goals are to deliver available and secure managed services within Data Centre and Cloud platforms , to continuously increase the level of automation and security, to ensure high availability of the service, and to achieve a high level of customer satisfaction. The Storage Administrator is an experienced, multi-skilled professional, who can work within a small team responsible for delivering reactive and proactive operational support end-to-end in DXC-managed Database environments. The Storage Administrator is motivated to take strong ownership on actions, to find innovative ways to improve the services’ agility and efficiency, and to continuously gain more skills including the willingness to learn Cloud based Database Technologies Responsibilities · Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management, Configuration and Release Management. · Perform Root Cause Analysis where appropriate, propose and implement long-term fixes. · Software lifecycle management – monitor product EOLs, define product roadmap, test and implement software releases. · Hardware lifecycle management - monitor product EOL, define product roadmap, raise business case for upgrades, implement replacement hardware and manage migrations alongside other supported teams affected. · Firmware and software maintenance · Coordinating/participation in service restoration and root cause analysis · Production and review of storage reports · Liaise with key stakeholders/ITO capabilities to resolve incidents · Log hardware calls with vendor for any failed infrastructure · Proactive management and maintenance of the storage infrastructure · Participation in an on call rota and out of hours work Essential Skills/Qualifications: · Bachelor's degree or equivalent combination of education and experience · Five or more years of experience in Storage Administration covering some of the following versions: · HP Storage product line (3PAR, XP, EVA, StoreVirtual, StoreAll, StoreOnce) · EMC Storage (VMAX, VNX, Isilon, Celerra) · NetApp ontap 7 or 8 · Storage Area Network Experience (Brocade, Cisco) · Ability to work in a team environment · Ability to anticipate problems and take decisive action out of hours. Desirable Skills/Qualifications: · Trained or Experienced and Certified in cloud platforms: o Microsoft Azure o Amazon Web Services (AWS) · Ability to learn and adapt to new frameworks/technologies · DevOps & Agile methodology experience, working with small agile teams, is a plus