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Cordant Contact Centre
,
Bristol, Bristol
Administrator - £10.50
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Contract Type: Contract |
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Salary: £10.5 per hour |
Overview
Our client, a large and successful banking group are looking to recruit a number of administrators to work in their department based in Bristol. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay. Due to the great training programme successful candidates are offered, vast experience is not required- just a passion and drive to work and be rewarded for everything they put in Description: To undertake general administration tasks and to seek to provide excellent customer service to both internal and external customers. To successfully handle all customer telephone calls to ensure they are directed to the right department, their queries are answered immediately or a message is taken. Payrate: £10.50 per hour Working hours: Full time (35h per week) between 6am to 9pm. (Shifts will most likely be 6am - 2pm / 2pm - 9pm - to be confirmed.) You will be required to work 4 days a week between Mon-Sun. Key Accountabilities: Dealing with customer telephone calls and apply all data security best practices throughout the day. Post, Scanning and Indexing. Monitoring of the work queue/task allocated to them and processing within timescales specified by procedures, regulatory requirements and service level agreements. Maintaining critical data, updating spreadsheets and databases. Managing relationships with both internal and external customers in connection with work flow and the movement and safe storage of data. To adhere to all internal processes and procedures. Experience: Admin experience Customer Service Experience Working within the financial industry governed by regulatory constraints. PC literate. Candidate Requirements: We are open to various candidates; someone with any of the below (They do not need to fulfil all areas): Experience working in relevant environment/s, i.e. financial environment/call centre would be desirable but not essential. Someone with Banking experience. Excellent communication skills are essential. The ability to competently use a computer is essential. Duration: 6 months Cordant People are an equal opportunities employer Cordant Group is an equal opportunities employer