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Debbie Burbage Recruitment
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Kettering, Northamptonshire
Client Manager
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Job Type: Full-time |
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Overview
Our client is looking for an experienced Qualified Accountant or QBE to work in their Kettering office as a Client Relationship Manager. This is an excellent opportunity for someone who wants to progress and develop their career, within a company that is growing and who value their staff. Key responsibilities: Identify the key objectives for the Account and manage progress against those Ensure that the Client and internal staff have a common understanding of the scope and key performance metrics of the account Ensure the delivery of the agreed performance metrics Work with colleagues to ensure all employees involved in the service delivery understand and meet the performance requirements of the Account Build effective relationships with key stakeholders in the Client business such that: CRM will have continuous understanding of the performance levels being achieved in the delivery of the service CRM will have a continuous understanding of Client satisfaction CRM will have a continuous understanding of and the ability to raise issues of concern within the Client business that negatively impacts on service delivery Internally Facing Full understanding of Services offering and how that can be applied to Client businesses Full understanding of operational processes that impact on service delivery for the client Capability to deliver commercial value from and manage risk exposure within a service contract Ability to effectively collaborate with, align and work with the broader team Excellent relationship building skills with clients in a commercial setting Ability to identify business growth opportunities with the Client relationship Requirements: Relevant accountancy qualifications; CIMA, ACA, ACCA or QBE equivalent Excellent communication and client service skills along with an ability to develop client relationships and manage a multi-client portfolio o Excellent analytical skills with detail orientation and an ability to meet deadlines, solve problems and prioritise workloads o Good knowledge and experience of a variety of accounting software and an excellent level of competence in using Microsoft Excel with knowledge and experience of using Microsoft Word and Outlook Benefits: Salary competative depending on experience Hours: 9:00 - 5.30pm (Monday to Friday) 23 days holiday statutory holidays Healthcare Insurance (including cash plan scheme) Childcare vouchers Free parking Pension This position is based in Kettering and is within commutable distance of Corby, Market Harborough, Wellingborough, Rushden, Bedford, Peterborough and Northampton. Debbie Burbage Financial Recruitment is committed to equal opportunities and diversity. Candidates with equivalent qualifications and more or less experience can apply. We are a member of the Recruitment and Employment Confederation (REC) and are acting as an Employment Agency in relation to this vacancy. By applying to this vacancy, you are consenting to Debbie Burbage Recruitment making contact with you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations). If you do not give your consent to Debbie Burbage Recruitment contacting you and processing your data in line with GDPR, please do not apply. For further information relating to our Privacy Policy please see the link in the footer of our website.