2nd Line Support/ Weekly Training

Reed ,
Newcastle upon Tyne, Tyne and Wear
More Details
Job Type: Full-time
Salary: £22,000 per annum

Overview

2nd Line Support/ Weekly training Salary: Up to £26,000 Location: North Sheilds Benefits: Weekly Training, Flexible hours, Internal Progression, Social events. Managed IT/ IT Services/ IT Support/ Consultancy/ Cloud Computing/ Cyber Security This MSP is looking for a 2nd Line Support individual to join their vibrant, collaborative team in Newcastle upon Tyne. You will be working in a past faced environment from day 1, taking on a variety of responsibilities. To be successful in this role you will need a flexible approach and a passion for learning on the job. You will be the first point of contact for this company’s customers in relation to technical faults and requests Strong customer service skills will be essential, you will be facing new challenges every day and need to have a proactive and flexible approach This company has a strong ethos of learning and development , ensuring that their employees develop internally and learn new skills every month. They are looking for you to have ambition and drive to learn more and progress quickly 1st line engineers quickly become 2nd line engineers – within a tight knit team your potential will stand out. Duties and Responsibilities Diagnose and fix IT issues Liaise direct with customers regarding technical issues Log work and fixes into a helpdesk system Work to Service level agreements (SLA) Incident management Resolve Technical issues Support customers and provide a great level of customer service Essential Networking, Server configuration Active Directory Exchange Management Microsoft products Virtualisation. Good understanding of general server, storage and networking technologies Good communication skills Good documentation skills Customer focussed Maintain awareness of new and emerging technologies Driving licence will be essential as you will be in office and on client site With the ability to gain certification, progress internally and have great client exposure, this opportunity is one that doesn’t come around often Benefits include and are not limited to: Weekly training to lead to qualifications Annual Leave Pension scheme Monthly wellness initiatives Flexible hours Healthcare Social events This company are looking to interview asap. To find out more about the company and apply please send your CV to

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