IT Support Analyst

hireful. ,
South Shields, Tyne and Wear
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Overview

You will join our client's IT Systems team as an IT Support Analyst - Helpdesk Level 2/3 on a fixed term 6-month contract based in South Shields. This role is service orientated with a strong business system focus and will be an integral part of the IT team - offering system support within the core business systems function, as well as having the capability to support the business across multiple systems and solutions. IT Support Analyst Responsibilities: - Be the first point of contact for business users requiring IT support on business systems. - Manage incident calls through the support desk. - Provide solutions to the business at first point of contact wherever possible. - Follow, author and edit SOPs for incident resolution wherever possible. - Identify and analyse opportunities for improvements in order to reduce the business interruption driving for a more robust and smooth service. -Provide training and guidance to the business where possible to resolve issues. - Develop and maintain knowledge base for business self-service. - Undertake any other reasonable activity, as may be required by senior management. IT Support Analyst Requirements: - Experience supporting business systems including ERPs. - Support of business systems users in an operational environment. - Proactive approach to continuous improvement and problem solving. - A can-do attitude and a service orientated approach. - Resourceful with excellent communication skills. About our client: Founded in 1894 they are a British lifestyle brand, home to the iconic wax jacket they design, manufacture and market stylish functional clothing and footwear for men, women and children inspired by the unique values of the British countryside. They are the proud holder of three Royal warrants, most recently they have celebrated their 125 years and remain true to their core values as a fifth-generation family business. Their products are sold in over 40 countries worldwide, including Europe, the US and Japan but they have their headquarters and roots firmly located in the North East of England. Location: South Shields, Tyne & Wear Hours: Full Time, Fixed Term Contract (6 months), 37.5 hours per week Salary: Competitive Benefits: Discretionary Company bonus scheme, Staff discount, Staff shop, Healthcare cash plan, 25 days holiday as standard increasing with length of service plus bank holidays, Free onsite parking, Subsidised canteen. You may have experience of the following: IT Support Technician, Operations Consultant, 1st Line Support, Support Administrator, Customer Service, Application Support, 2nd Line Support, Problem Resolution, Technical Support, Support Analyst, IT Support Analyst, Helpdesk, etc. Ref: 92808

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