Home Ownership Customer Relationship Manager
Equity Housing -
Nantwich, Cheshire -
14 days ago
|Salary: £26,000 per annum|
Equity Housing has an exciting opportunity for a Home Ownership Customer Relationship Manager to join our Equity Living team in South Cheshire and Shropshire. You will join us on a full time, fixed term contract until March 2020, in return for a competitive salary of £26,000 per annum. Equity Housing Group (EHG) was recently presented with the Sunday Times Best 100 Companies Not for Profit organisation. That’s because we like to think differently We challenge the norm and as a revolutionary business, we’re looking for revolutionary thinkers, to help us shape the projects, services and practices of the future today. The Home Ownership Customer Relationship Manager (CRM) is a key role that will help us achieve our organisational objectives. The CRM will provide a responsive, effective and efficient generic housing management service to all the Group’s customers. You will work with all relevant teams to ensure the delivery of customer focused service to ensure all teams deliver an excellent customer focused service through attaining performance standards. Key accountabilities of our Home Ownership Customer Relationship Manager: - Provide an effective estate management service to customers, undertaking scheme inspections on a regular basis in accordance with current policies and procedures. To work closely with other departments as required. - Attend customer consultation meetings and keep in regular contact in relation to estate services and service charges, and recurrently consult homeowners regarding standards and the level and range of services on their schemes. - In conjunction with the Finance Team, produce annual scheme service charge budgets and accounts in line with lease requirements, and to prepare monitor service charge budgets and estate expenditure on a regular basis. - Deal with general day to day lease queries, ensuring that leaseholders adhere to the terms of their lease and deal with any breaches of lease in accordance with requirements of their lease and the Groups’ policy and procedures. - Achieve arrears level within agreed targets through effective management of rent and service charge accounts - Serve correct notices, prepare Court applications and represent the Group in Court ensuring that all aspects of the pre Court Protocol are adhered to. - Implement the appropriate action in cases of any breaches of tenancy agreement including: anti-social behaviour, neighbour nuisance, racial harassment, any other form of harassment, and domestic violence in liaison with statutory and non-statutory bodies. - Carry out scheme inspections, report and take action to ensure that the quality of cleaning, grounds maintenance, security, related services meets customer’s expectations and represents value for money and is in line with the terms specified to the contractor - Ensure that customers understand their rights and responsibilities under the terms of their lease and that all conditions are adhered to. If you feel you have the skills and experience needed to become our Home Ownership Customer Relationship Manager please click ‘Apply’ now We would love to hear from you.