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Customer Success Executive
Audience2Media - London, Greater London - 4 days ago

Job Detail

Job Type: Full-time
Contract Type: Permanent
Salary: £20000 per annum


Role Description The Customer Success Executive will work with all internal teams and clients to provide excellent levels of client services and support. This will include campaign management (Display & Influencer), reporting, responding to briefs and queries and educating clients on new and existing products and services amongst other responsibilities. This varied role is an excellent entry point into the exponentially growing programmatic & influencer advertising space. Key Responsibilities Communicate daily with direct & agency contacts to build & maintain lasting relationships Grow business revenue from new & existing business through excellent service Attending client meetings to review past & upcoming projects, entertain clients (lunches, events etc.) Mastering the in-house platform to make & manage client bookings Assisting the sales team with developing & preparing creative client proposals (researching key demographics, behavioural interests & media samples) Extracting, interpreting & presenting quantitative data for client reporting Identify potential business opportunities & up-sell to existing clients Assist & monitor internal & external daily & end of campaign reporting, analyse performance & make recommendations on future products or strategies based on campaign KPIs Prepare media schedules, written summaries & client presentations Work with Audience2Media’s Krypton Dashboard & IMPACT platform General campaign management, ensuring campaigns are running effectively & efficiently Essential Skills Exceptional education record / excellent degree Passion for online advertising Initiative, strong organisational skills & attention to detail Excellent communication & interpersonal skills IT literate, particularly with Excel & PowerPoint Confident presenting skills Comfortable handling & interpreting data Experience in online advertising is advantageous - but not essential Benefits Join a small tight knit team based in centrally located offices in Covent Garden Full training provided: Role/Industry Regular team socials, lunches & client entertaining Excellent opportunities to progress based on individual strengths & pace Company Description Audience2Media is a leading global advertising technology company working within online display and influencer marketing allowing advertisers to reach audiences through advanced behavioural, demographic, retargeting, contextual, geographic technologies across their proprietary platform Krypton. A2M have recently launched IMPACT, the world’s largest influencer communication platform. A job from TalentPool, powered by Cilla - the talent matching engine

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